LEGAL NOTICE

Last updated: September 21, 2026

This Legal Notice provides important information about the ownership, use and operation of the ACUALUX website and online store.

By accessing or using this website, you acknowledge the conditions set out here, as well as our Terms and Conditions of Service, Privacy Policy, Shipping and Delivery Policy and Return and Refund Policy, where applicable.

1. Store owner

The ACUALUX store is operated by:

Trade name: ACUALUX
Legal name: Comercialización y Diseño Maximiliano Ortuzar Carrasco E.I.R.L.
RUT: 76.284.857-0
Country of registration: Chile

E-mail: acualux@acualux.com
WhatsApp: +55 21 99416-8259

Although the company behind ACUALUX is registered in Chile, some products sold through the store may be stored, prepared and shipped from Brazil.

2. Purpose of the website

The ACUALUX website is intended to present, promote and sell products, and to provide information about our services, orders, payments, deliveries and customer service.

The information on the website is provided for commercial and informational purposes.

3. Use of the information provided

ACUALUX strives to keep the information in its store accurate, up to date and clear.

However, typing errors, technical faults, outdated information, temporary unavailability of content or other inconsistencies may occur.

Whenever a relevant error is identified, ACUALUX may make the necessary corrections.

Information on the website may be changed, updated or removed without prior notice, always respecting orders already confirmed and the rights guaranteed by applicable law.

4. Products, images and descriptions

ACUALUX aims to present product images, descriptions, characteristics and other information as accurately as possible.

However, some differences may occur due to factors such as:

• screen settings;
• lighting used in photographs;
• color perception;
• packaging updates;
• manufacturing variations;
• other characteristics inherent to the product.

Where applicable, please check the information on the specific product page before completing your purchase.

5. Intellectual property

Unless otherwise stated, all content on the ACUALUX website, including text, images, logos, trademarks, graphic elements, visual identity, photographs, illustrations, videos, layouts, designs and other materials, belongs to ACUALUX or to the respective rights holders.

Reproducing, copying, distributing, modifying, publishing, selling or using these materials without prior authorization is prohibited, except where permitted by applicable law.

Use of the website does not grant the user any intellectual property rights over its content.

6. Third-party trademarks

Any trademarks, trade names, logos or references to third parties shown on the website belong to their respective owners.

Mentioning a third-party brand or company does not necessarily imply any corporate relationship, partnership, representation or endorsement, unless expressly stated.

7. External links

The website may contain links to pages, platforms or services operated by third parties.

These websites have their own terms of use, privacy policies and security practices.

ACUALUX does not control and is not responsible for the content, availability, operation, security or practices of third-party websites.

External links are accessed at the user's own risk.

8. Website availability

ACUALUX strives to keep its store available and working properly.

However, we cannot guarantee that the website will be available continuously, without interruption or free of errors.

Access may be temporarily interrupted or limited in situations such as:

• maintenance;
• technical updates;
• server failures;
• internet problems;
• unavailability of third-party services;
• force majeure events;
• security incidents;
• other technical or operational circumstances.

9. Shopify platform

ACUALUX uses the Shopify platform to provide and operate its online store.

Certain features related to infrastructure, hosting, security, payments, technical processing and website operation may be provided by Shopify or by services integrated with the platform.

These services may be subject to their providers' own terms and policies.

10. Limitation of liability

ACUALUX shall not be liable for damages resulting from misuse of the website, incorrect information provided by the user or events beyond its reasonable control.

Nor are we responsible for interruptions, delays or failures caused by suppliers, carriers, payment systems, internet services, technology platforms or other independent third parties.

Nothing in this Legal Notice is intended to exclude or limit consumer rights that cannot legally be excluded or limited.

11. Security

ACUALUX may adopt reasonable technical and organizational measures to protect its store and the information processed through it.

However, no electronic system or internet transmission can be considered completely free of risk.

Users are also responsible for taking appropriate measures to protect their devices, accounts, passwords and personal information.

12. Privacy and data protection

Personal data processed through the store is governed by our Privacy Policy and applicable law.

We recommend that users read the Privacy Policy to understand how their information may be collected, used, stored and protected.

13. Information provided by the user

When providing information through the website, users must ensure that their data is true, complete and up to date.

Users must not use third-party data without authorization or provide false, fraudulent or misleading information.

ACUALUX may take the necessary measures when it identifies signs of fraud, abuse or misuse of its services.

14. Changes to this Legal Notice

ACUALUX may update this Legal Notice from time to time to reflect changes in its operation, services, processes, technologies or legal requirements.

The latest version will always be available in our store.

The date at the top of this document shows when the Legal Notice was last updated.

15. Applicable law

This Legal Notice shall be read together with the law applicable to the operation of ACUALUX and to consumer rights.

No provision of this document is intended to restrict or exclude rights guaranteed to consumers by applicable mandatory rules.

16. Contact

If you have any questions about this Legal Notice or how the store works, please contact us:

ACUALUX
E-mail: acualux@acualux.com
WhatsApp: +55 21 99416-8259

Legal name: Comercialización y Diseño Maximiliano Ortuzar Carrasco E.I.R.L.
RUT: 76.284.857-0
Country: Chile