PRIVACY POLICY

Last updated: September 21, 2026

ACUALUX is responsible for this store and website, including all information, content, features, tools, products and services made available to customers.

ACUALUX uses the Shopify platform to provide its online store and process certain operations related to the Services.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our store, use our services, make a purchase or contact us.

By using or accessing our store, you acknowledge this Privacy Policy and understand how your personal information may be collected, used and shared as described in this document.

1. Personal information we collect

Depending on how you use our store and the services available, we may collect different types of personal information, including:

Contact details

We may collect information such as:

• Full name;
• Address;
• Billing address;
• Shipping address;
• Phone number;
• E-mail address.

Payment information

During a purchase, payment-related information may be processed, such as card details, financial account information, transaction details, payment method and payment confirmation.

Payment data may be processed by payment providers and specialized partners in accordance with their own privacy and security policies.

Account information

If you create an account in our store, we may collect information such as your username, password, preferences and settings.

Order and transaction information

We may collect information about the products you view, add to your bag, purchase, exchange, return or cancel, as well as your transaction history.

Communications

When you contact us, we may store the information you provide, including support requests, questions, complaints and other messages.

Device information

We may collect technical information about the device you use to access our store, including browser, network connection, IP address and device identifiers.

Usage information

We may also collect information about how you interact with our store, including pages visited, products viewed, access times and other browsing-related information.

2. How we collect your information

Personal information may be collected in the following ways:

• Directly from you, when you make a purchase, create an account, fill in forms, contact us or voluntarily provide your data;
• Automatically, through cookies and similar technologies used while you browse;
• Through service providers that process information on our behalf to enable certain features;
• Through partners or third parties, where permitted by applicable law.

3. How we use your information

Personal information may be used for:

Order processing

We use your data to process payments, confirm orders, prepare and ship products, provide delivery information and process returns, exchanges or refunds.

Customer service

We may use your information to answer questions, requests and complaints, and to provide support related to our products and services.

Improving your experience

We may use information about how you use the store to improve our products, services, features and browsing experience.

Communications and marketing

Where permitted by applicable law, we may use your data to send promotional communications, offers, product information and other marketing communications.

You can unsubscribe from promotional communications by following the instructions included in those messages.

Security and fraud prevention

We may use personal information to verify accounts, protect our store, identify fraudulent or suspicious activity and prevent illegal or harmful activities.

Legal compliance

We may use or provide personal information when necessary to comply with legal obligations, respond to requests from competent authorities or exercise and defend our rights.

4. Sharing personal information

In certain situations, we may share personal information with third parties when necessary to operate the store.

This may include:

• Shopify, responsible for the infrastructure and operation of the store platform;
• Payment processors and providers;
• Data analytics and technology companies;
• Customer service providers;
• Data storage companies;
• Carriers and logistics companies responsible for delivering orders;
• Marketing and advertising partners;
• Other service providers needed to operate the store.

We may also share information when required by law, by order of a competent authority, in legal proceedings or when necessary to protect our rights, our users or the security of the Services.

5. Shopify

Our store is hosted and operated through Shopify.

Shopify may collect and process certain information related to access and use of the store in order to provide, maintain and improve its services.

Information you provide while using the store may be transmitted to Shopify and to certain service providers and partners involved in operating the platform.

For more information on how Shopify handles personal data, please see Shopify's Privacy Policy.

6. Cookies and similar technologies

Our store may use cookies and similar technologies to:

• Allow the website to work properly;
• Remember user preferences;
• Analyze how the store is used;
• Improve the browsing experience;
• Personalize content and offers;
• Support advertising and marketing activities;
• Detect suspicious or fraudulent activity.

You can set your browser to block certain cookies. However, this may affect some store features.

7. Third-party websites and services

Our store may contain links to third-party websites, platforms or services.

These sites have their own privacy policies and terms of use. ACUALUX is not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policies of these services before providing any personal information.

8. Children's data

Our store is not intended for children.

We do not knowingly collect personal information from children under the minimum age set by applicable law.

If a parent or guardian becomes aware that a child has provided personal information to ACUALUX, they may contact us to request a review and, where applicable, deletion of that information.

9. Information security

We adopt technical and organizational measures designed to protect personal information against unauthorized access, use, alteration or disclosure.

However, no security system is completely invulnerable. For this reason, we cannot guarantee absolute security of information transmitted over the internet.

We recommend that users also adopt appropriate security measures and do not share passwords or confidential information in an unsafe way.

10. Data storage and retention

We will keep personal information for as long as necessary to fulfil the purposes described in this Policy, keep transaction records, provide our services, comply with legal obligations, resolve disputes or exercise legitimate rights.

The retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your data rights

Depending on the law applicable where you live, you may have certain rights regarding your personal data, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request information about how your data is processed;
• Request data portability, where applicable;
• Withdraw certain consents, where processing is based on consent;
• Unsubscribe from marketing communications.

Some of these rights may be subject to limitations or conditions set out in applicable law.

To exercise your rights, please contact us using the details in the Contact section of this Policy.

We may ask for additional information to confirm your identity before fulfilling certain requests.

12. International data transfers

Because we use platforms and service providers that may operate in different countries, your personal information may be stored or processed outside the country where you live.

Where necessary, the measures required by applicable law will be adopted for the processing and any international transfer of personal information.

13. Complaints

If you have questions or complaints about how your personal information is handled, you can contact us through the channels below.

Depending on the country where you live, you may also have the right to lodge a complaint with the competent data protection authority.

14. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal or regulatory requirements.

When changes are made, the updated version will be published on this page and the update date will be changed.

We recommend checking this page periodically for any changes.

15. Company information

Trade name: ACUALUX
Legal name: Comercialización y Diseño Maximiliano Ortuzar Carrasco E.I.R.L.
Country: Chile
RUT: 76.284.857-0

Phone/WhatsApp: +55 21 99416-8259
E-mail: acualux@acualux.com
Contact address: Rua Eunice Marques Pereira, Belo Horizonte - MG, 31650-430, Brazil

Although the company is registered in Chile, some products sold by ACUALUX may be stored and shipped from Brazil.

16. Contact

For questions about this Privacy Policy, requests regarding your personal data or other privacy matters, please contact us:

WhatsApp: +55 21 99416-8259
E-mail: acualux@acualux.com