TERMS AND CONDITIONS OF SERVICE

Last updated: September 21, 2026

Welcome to ACUALUX.

These Terms and Conditions of Service set out the rules for accessing and using our online store, as well as for purchasing the products offered through our website.

By accessing, browsing or making a purchase in our store, you confirm that you have read, understood and agree to these Terms and Conditions. If you do not agree with any of the conditions set out here, we recommend that you do not use our Services.

1. Company information

The ACUALUX store is operated by:

Trade name: ACUALUX
Legal name: Comercialización y Diseño Maximiliano Ortuzar Carrasco E.I.R.L.
Country: Chile
RUT: 76.284.857-0

WhatsApp: +55 21 99416-8259
E-mail: acualux@acualux.com

Although the company is registered in Chile, some products sold by ACUALUX may be stored, prepared and shipped from Brazil.

2. Use of the store

By using ACUALUX, you agree to:

• Provide true, complete and up-to-date information when requested;
• Use the store in accordance with applicable law;
• Not use the store for illegal, fraudulent or unauthorized activities;
• Not attempt to compromise the security or operation of the website;
• Not engage in activities that may harm ACUALUX or other users.

We reserve the right to restrict or suspend access to the store where there are signs of misuse, fraud or breach of these Terms.

3. Products

ACUALUX offers a range of products for purchase through its online store.

We aim to present product information, descriptions, images and characteristics as accurately as possible.

However, slight differences in color, appearance or presentation may occur depending on the device you use, your screen settings or other factors.

Product availability may vary, and some items may become unavailable without prior notice.

4. Prices

Product prices are shown in the store at the time of purchase.

ACUALUX reserves the right to change prices, offers, discounts and commercial conditions at any time.

Price changes will not affect orders that have already been duly confirmed, except in the case of an obvious pricing error or other circumstance that allows correction under applicable law.

5. Orders and payment

When placing an order, you confirm that the information you provide is correct and complete.

An order is only considered confirmed once payment has been approved and the order has been processed.

We may cancel or decline to process an order in situations such as:

• Failed or declined payment;
• Incorrect or insufficient information;
• Suspected fraud;
• Product unavailability;
• Obvious pricing or description errors;
• Other situations permitted by applicable law.

If an order is cancelled after payment, the corresponding amount will be refunded under the applicable conditions.

6. Shipping and delivery

ACUALUX is a company registered in Chile, but some products may be shipped from Brazil.

Orders may go through different processing, transport and logistics stages before being delivered to the customer.

Estimated delivery times shown during checkout are estimates and may change due to logistics, carriers, destination address, operating conditions or other circumstances beyond ACUALUX's direct control.

The customer is responsible for providing the correct delivery details.

7. Taxes, fees and import procedures

Depending on the country and destination of the order, some purchases may be subject to taxes, fees, duties or import procedures.

Where applicable, these obligations may be determined by the competent authorities of the destination country.

The customer must comply with the rules and requirements that apply to receiving products in their country.

8. Returns and refunds

Returns and refund requests will be handled in accordance with our Return and Refund Policy and the law applicable to the purchase.

If a product is defective, damaged or shipped incorrectly, the customer should contact our customer service so the case can be reviewed.

For more information, please see our Return and Refund Policy.

9. Intellectual property

All content available in the store, including text, images, logos, trademarks, graphic elements, layout, design and other materials, belongs to ACUALUX or to the respective rights holders.

Copying, reproducing, modifying, distributing, publishing or using this content for commercial purposes without prior authorization is prohibited, except where permitted by applicable law.

10. User content

If the store allows users to submit reviews, comments, images or other content, users are responsible for the content they publish.

Users confirm that they hold the necessary rights to provide such content and agree not to publish material that is illegal, offensive, fraudulent or that infringes the rights of third parties.

ACUALUX may remove content that violates these Terms or applicable law.

11. Third-party links

Our store may contain links to websites or services operated by third parties.

These services have their own terms and privacy policies.

ACUALUX is not responsible for the content, operation, security or privacy practices of third-party websites.

12. Shopify platform

ACUALUX uses the Shopify platform to provide and operate its online store.

Certain aspects related to infrastructure, technical processing, payments, security and platform operation may be carried out by Shopify or by service providers integrated with the platform.

Use of the store may also be subject to Shopify's applicable terms and policies.

13. Privacy

Customers' personal information is handled in accordance with our Privacy Policy.

When using our Services, we recommend that you read our Privacy Policy carefully to understand how your information is collected, used and protected.

14. Disclaimer and limitation of liability

ACUALUX strives to keep its Services available and its information up to date, but does not guarantee that the website will operate continuously, without interruption or without errors.

We are not responsible for interruptions or delays caused by factors beyond our reasonable control, including internet problems, supplier, carrier or payment system failures, force majeure events or other external circumstances.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot be excluded or limited under applicable law.

15. Changes to the Terms

ACUALUX may update these Terms and Conditions from time to time to reflect changes in our services, processes, operations or legal requirements.

The latest version will always be available in our store.

The date at the top of this document shows when the Terms were last updated.

16. Applicable law

These Terms shall be read together with the law applicable to the operation and to consumer rights.

No provision of these Terms is intended to limit rights or guarantees afforded to consumers by applicable mandatory rules.

17. Contact

If you have any questions about these Terms and Conditions, orders, products or services, please contact us:

ACUALUX
WhatsApp: +55 21 99416-8259
E-mail: acualux@acualux.com

Legal name: Comercialización y Diseño Maximiliano Ortuzar Carrasco E.I.R.L.
RUT: 76.284.857-0
Country: Chile